Refund Policy

Last Updated:

6th November 2021

Thank you for choosing Wakestart LTD for your website and mobile app development needs. We are dedicated to providing our clients with high-quality services and customer satisfaction. Understanding that plans can change, we have established the following refund policy to clarify the circumstances under which refunds can be requested and processed.

This refund policy applies to all services offered by Wakestart LTD, including but not limited to website development, mobile app development, and any additional services agreed upon in the project scope.

Payment Structure

• An initial non-refundable deposit of 30% to 70% is required to commence any project. This depends on the project scope.
• Payment milestones will be outlined in the project agreement, specifying when subsequent payments are due based on project progress.
• Final payment is due upon project completion and prior to the final delivery of the project.

Refund Eligibility

1. Cancellation Before Project Commencement: If a project is cancelled by the client before work has begun, the initial deposit will not be refunded, as it covers preliminary resources and planning efforts.
2. Cancellation After Project Commencement:
   • If the project is cancelled within the first two weeks of commencement, the client may be eligible for a partial refund of any payments made beyond the initial deposit. The refund amount will be calculated based on the percentage of work completed at the time of cancellation.
   • No refunds will be issued for cancellations made after two weeks of project commencement.
3. Failure to Deliver: If Wakestart LTD fails to deliver the project as per the agreed-upon specifications and timeline, and this failure is not due to changes requested by the client or unforeseen circumstances beyond our control, the client may be eligible for a refund.

Requesting a Refund

• Submit a written request to Wakestart LTD’s billing department at [email protected] within 7 days of the cancellation or failure to deliver.
• Include in the request: client’s name, project details, reason for the refund request, and any relevant documentation.

Refund Process

• Refund requests will be reviewed within 14 days of receipt.
• Approved refunds will be processed within 30 to 90 days of approval and issued to the original method of payment unless otherwise agreed upon.
• Clients will be notified via email once the refund has been processed.

Wakestart LTD reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting the updated policy on our website. Clients are encouraged to review the policy periodically.

Contact Information

For questions or concerns regarding our refund policy, please contact us at:

• Email: [email protected] of receipt.
• Phone: 02030594585
• Address: 40 Bank Street, Level 18, Canary Wharf, London, E14 5NR